FAQ

Frequently Asked Questions

How can I contact you?
Just email us at lyautomations@gmail.com.
We usually reply within 24 hours — often faster.

Do you ship worldwide?
Yes — we ship to most countries.

Where do you ship from?
We work with international partners to get your order to you reliably, wherever you are.

Can I change or cancel my order?
If you need to make a change, contact us within 12 hours of ordering.
After that, it’s likely already being processed — but you can still return it once it arrives.

What payment methods do you accept?
We accept major cards (Visa, Mastercard, AMEX), PayPal, and other secure checkout options depending on your device.

When will my order be processed?
Orders are processed within 1–3 business days (Monday–Friday).
It can take a bit longer during busy periods.

How long does delivery take?
Most orders arrive within 2–4 weeks, depending on your location.

What if my order doesn’t arrive?
If it hasn’t shown up within 30 days, email us and we’ll sort it out — replacement or refund.

Will I have to pay customs fees?
Some countries charge import fees.
These are set by your local authorities, not us.

How do I return an item?
Email us with your order details and we’ll guide you through it.

What if something arrives damaged or wrong?
Send us a message with a photo and your order number.
We’ll fix it.

When will I get my refund?
Once approved, refunds go back to your original payment method.
It usually takes 7–10 business days to show up.